Communication During Integrations
Think about the integration, before acquiring
This course is part of the Certified Acquisition Integration Manager program
Communication is critical to the success of an integration. This course teaches how to communicate with different audiences appropriately – especially the staff in the acquired business.
There are seven communication objectives to be considered with acquisition integrations: why, who, what, what in detail, how, deliver and keep delivering. We go through each of these objectives, showing how to use them to communicate correctly, at the correct time. After an acquisition, the type of communication changes over time. We describe how the objectives change, as time passes.
Communication is the open secret to integration success. How well prepared are you to communicate on, and after, the Day 1 announcement?
Communication During Integrations covers the following topics
- How do you creating the right content for the Day 1 announcement?
- What is the communications emphasis at the announcement?
- How does communication change as the integration progresses?
- What do you say when morale is low and there are challenges ahead?
- How can communication be used to complete an integration?
- What are announcement messages to avoid?
- What is a common failure in integrations?
This course also describes how to take advantage of a powerful, but rarely-used communication channel: middle management.
A communications template, including an example, is available for download with this course.
Check out the contents of this course!
Upon successfully passing the course assessment, you will be awarded this Learning Achievement for completion. It contributes towards the Certified Acquisition Integration Manager (CAIM) qualification.
To review your Learning Achievements go to Online, My Learning Profile
Contact us to get a credit!
It was very valuable. Saving me or an organization involved many times the cost of the class. There was lot of the practical advice that I wish I had had about 12 months ago with an integration that we did.
David Cusimano
The class was comprehensive, and very practical. There's a lot of these that are theoretical and academic, and this is anything but that.
Ed Jurica
I loved it: the information, the way that everything is explained. The way that it flows all the way to the end. It is so well explained. It helps you concentrate and guide your process.
Luis Acevedo
Very valuable, I was able to immediately apply a lot of what was taught. I recommend this to anyone tasked with M&A work and leading M&A integration efforts. This course gives step by step relatable information that can be applied right away.
Maidei Burnette
[Intista] made the platform very easy to follow. The way [it] organizes the content to align with the actual integration process, I think it was very easy to follow. It is a great product that is highly customizable and has the structure that is needed for anyone who [wants to] jump in on it at any time.
Winnie Lee
Exceeded expectations. Substantial spreadsheets and checklists to support integration activity.
Tony Mulvahil
Great course with comprehensive coverage of acquisition integration. A great facilitator kept the content engaging and encouraged robust discussions.
Drew Von Buseck
I used to worry about integration after signing the papers I'd think "What do I do now?". It was a really good program that helped me understand the things that I need to consider to get the most value out of my acquisitions, based upon my acquisition goals. There were a lot of things that I wasn't thinking about.
Andrew Swanscott
The [course] exceeded my expectations. I think we were all 'experienced' coming into the class, but we all walked away with a much better understanding of the process which should help us collaborate better with corporate development on future integration work.
Rich Cone
I would really recommend [it for] people who are already in the field of M&A Integration, or for those who are interested in pivoting to this field to consider the course. There are a lot of fundamental learnings one can get from this course, [including] the structure, processes, and results of integration...”
Jarvis Luu
12 Months' Access
Take this course to learn how to communicate over the length of an acquisition integration
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Communication During Integrations
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Our Complete Range of Courses
Addresses questions that acquired employees have, including "What is an acquisition integration?", "How are the integration teams and decision makers organized?" and "How long can an integration take"
Considerations that leadership should have before acquiring, discuss 6 myths about integrations, and differentiate between the priorities of the acquisition team and the integration team
Four broad-category approaches to integrating an acquired small or mid-size business, along with the “Keep Separate” strategy
The teams that oversee, manage and deliver an acquisition integration; the members of these teams, their roles, qualifications and ideal qualities
Initiatives that define the focus areas, for the journey ahead: how to identify the objectives, and how these fit into the SSIM™ as a whole
Learn how to estimate and budget the finances of an acquisition integration: three types of cost estimation, budget submission, and three types of synergy
Staff retention should be a priority of smaller integrations. We discuss non-financial and financial incentives and introduce The Staff Retention Toolbox
Onboarding an entire acquired business is complex, emotional, and critical to the success of integrating acquired smaller businesses
The way that you announce and welcome new employees can be the difference between integration success and failure. Here we teach how to prepare and deliver the Day 1 announcement
Learn how to communicate to the different audiences for an integration, applying seven communication objectives
Walk through the process of turning integration objectives into workstream charters, and deriving the high level and details tasks.
Holistic Thinking
Really appreciate your dedication, professionalism, hard work and holistic thinking.
Strongly Recommended
We [were] dealing with a big integration project between a China and a Europe based company.
A great experience... [the] contribution to our email migration project is highly appreciated, excellent communication and coordination skills are highly praised.
Definitely Steve and his company will be strongly recommended to our partners. I would say that if we have any chance doing the project based in USA and Europe, they will be on the preferred vendor list for sure.
A Huge Positive Difference
Extremely organized, detail-oriented, thorough, timely, and importantly... made a huge positive difference on many occasions, helping to gain loyalty, bridge differences, and get newly acquired companies up and running
Made for a Better Culture
Able to assume solutions many times before problems occur and can remain collected. …also quickly made personal relationships with members of both companies and helped to integrate them by learning process and introducing counterparts. It not only made for a better culture, but a smoother run in streamlining both lines of business.
The Results are There
Intista were really helpful in strategic planning and finding solutions. We had positive results that helped the company and employees move forward. They were definitely worth the time. The results are there, and motivation is part of the process.
Value Beyond the Scope
They were very responsive to my needs and gave added value beyond the scope I requested, finding gaps that we didn't realize were there. The attitude, support and professionalism were outstanding. We would have no hesitation in asking them back for future projects.
